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Hannah is an Austin native and cherishes everything the city has to offer, from the vast local music scene to the beautiful Hill Countryand its rivers. She recently graduated from Texas State University,where she fell in love with the arts of public relations andpsychology. As a passionate worker and teammate, Hannah iseager to delight clients on and off the field through communicationand community!

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Brittany Callaway
Unlisted
Marketing Manager
Brittany is a Houston native who takes pride and enthusiasm in building strong relationships with her peers. A recent transplant to Austin, she enjoys sightseeing and traveling, hip hop, and adding to her collection of gemstones. She is avidly pursuing her career in marketing at MSB, and is excited to live out her passion for event planning and delighting clients.
Brandi Trevino
Claims Processing
Claims Processor
Lande Ndebele
Client Care
Client Care Specialist
Shea Tucker
Employee Services Administrator
With a background in the veterinary field as a veterinary technician, Shea brings a caring and servant-hearted spirit to MSB. She was drawn to MSB because of her passion for serving others and making everyone’s day a little brighter. Her favorite part of her work is creating strong and lasting connections with the people she interacts with and she enjoys being able to do her part to support students.
Elizabeth Best
Accountant
A proud native Texan, Elizabeth brings a wealth of experience in banking and accounting throughout her career. She was drawn to MSB by the servant-based mission to discover and develop students as well as the guiding principles, which can be applied to both work and life. When she’s not working, she loves to spend time outdoors and camping with her family.
Barrett Clark
Junior Accountant
Barrett was born and raised in Austin, TX and has a Bachelor’s of Business Administration in Management from St. Edward’s University. Coming from a family full of teachers, he is driven to support the MSB mission of collecting educational documentation in order to empower educators and develop students.
Kat Kani
Unlisted
Executive Assistant
A true native of Austin, Kat has a background in a variety of settings, from coaching gymnastics to full time ministry. She loves to spend time with her family and her boyfriend and enjoys doing puzzles, yelling at NBA games on tv, and trying local coffee shops. Her favorite part of working at MSB is the difference she gets to make in her immediate community and all over the state!
Adrian Valencia
Employee Services Coordinator
Adrian was born and raised in Houston. He moved to Austin in the spring of 2017. Adrian has been with MSB since the fall of 2017 and has enjoyed ever moment of it. In his free time Adrian enjoys being with family, working out, and spending time with friends.
Katlyn Thomas
Employee Services Coordinator
Although Katlyn was born in Corpus Christi, Texas, she was raised in Atlanta, Georgia. With over five years of experience working in customer service, she thrives on lifting others up and brings a servant heart in caring for clients. She’s thrilled to start tending to MSB’s clients and help them feel just like family!
Kelsay Blair
Leadership Team
User Experience Director
Kelsay is from a small town in West Texas just outside of Lubbock. She received her Bachelor’s degree from Colorado State University in Fort Collins, Colorado. Kelsay has a background in customer service and is very passionate about helping others and bringing a smile to everyone’s face. She loves how her role as User Experience Director will be contributing to the lives of special education students and providers through the X Logs program.
Mason Wright
Junior Accountant
Jaime Smith
Accountant
Jaime was born and raised in Maryland and moved to Texas in April 2018. She studied Early Childhood and Special Education and brings more than 15 years of experience in client relations and administrative work. After spending 10 years working for the government, Jaime looks forward to being a part of MSB to ensure providers and their students have the support they deserve!
Kenzie Radke
Executive Administrator
Veronica Haig
Unlisted
Client Services Coordinator
Veronica was born and raised in Lockhart, the BBQ Capital of Texas. After being a stay-at-home mom for 14 years she was introduced to MSB. She was drawn to our Guiding Principles and amazing team. Veronica is happy to have a purpose-driven career as a Client Service Coordinator. She is passionate about helping others and doing worthwhile work.
Hannah Bennett
Unlisted
Client Relations Coordinator
Hannah is an Austin native and cherishes everything the city has to offer, from the vast local music scene to the beautiful Hill Country and its rivers. She recently graduated from Texas State University, where she fell in love with the arts of public relations and psychology. As a passionate worker and teammate, Hannah is eager to delight clients on and off the field through communication and community!
Alex Ream
Leadership Team
SHARS Consultant
aream@msbconnect.com
816.591.0020
Alex, a central Texas native, grew up in a family full of quality educators whose diligence and passion left a mark on him. After an education at UT Tyler, Alex moved to the midwest in order to mentor and disciple young adults while beginning a career in hospitality. Eight brutal winters later, warm weather came calling, and Alex looked to head back home. Through a friend he discovered what MSB was and how they helped Texas School districts in meaningful and tangible ways. Jumping at the opportunity Alex has hit the ground running towards a goal of bringing administrative relief to teachers across the Lone Star State.
Shindhu Malathi
Claims Processing
Claims Processor
Chase Svoboda
X Logs Consultants
X Logs Consultant
csvoboda@msbconnect.com
832.520.7170
Chase graduated from UT Austin with a bachelor’s degree in general geosciences in 2017. Discovering he’d rather work with people than rocks, he moved to DC for a year to work for the Archdiocese of Washington DC as a missionary. After moving back to Austin in 2018, he found MSB, where he can continue to develop his interpersonal skills and collaborate with a passionate team.
Hannah Bethea
X Logs Consultants
X Logs Consultant
hbethea@msbconnect.com
281.507.7445
Madeline Leicher
Unlisted
Client Services Administrator
Born and raised in Orange County, CA, Madeline initially pursued a career in real estate. She moved to Austin with her husband in 2015 to be closer to family and continued working in real estate until she was called into full time ministry for two years. This passion for serving people is what led her to MSB and she’s excited to utilize her gifts to help meet the needs of students and school districts.
Taylor Land
Executive Admin
Although she spent her formative years in Austin, Taylor later moved to Lubbock to attend Texas Tech. With a passion for working with and serving those around her, she earned a bachelor’s in human development and family studies. She’s excited to be part of the Talent and Culture team at MSB where her warm and inviting personality will allow for others to feel welcomed.
Emily Hill
Unlisted
Client Services Administrator
Laurie Robinson
Claims Processing
Claims Processor
Teresa Billingslea
Claims Processing
Claims Processor
Bryan Robinson
Claims Processing
Claims Processor
Thao Huynh
X Logs Consultants
X Logs Consultant
As a previous elementary teacher, Thao believes that teachers are the foundation of a student's ability to grow. This belief led her to want to help teachers find more time in their day and to be able to document for services they provide efficiently and effectively. With MSB, Thao aims to serve providers in this way through her role as an X Logs Consultant.
Jessa-le Smith
X Logs Consultants
X Logs Consultant
Jessa-le is most proud of the time she served in the military and of being a mom. These experiences shaped her pursuit to be the very best version of herself. This drive extends to her work in a way that allows her to help clients get the most out of their experience with MSB so they can offer the best version of themselves to their students every single day.
Harley Frias
Claims Processing
Claims Processor
Kelsay Blair
Client Care
1
User Experience Director
Kelsay is from a small town in West Texas just outside of Lubbock. She received her Bachelor’s degree from Colorado State University in Fort Collins, Colorado. Kelsay has a background in customer service and is very passionate about helping others and bringing a smile to everyone’s face. She loves how her role as User Experience Director will be contributing to the lives of special education students and providers through the X Logs program.
Kelsay Blair
X Logs Consultants
1
User Experience Director
Kelsay is from a small town in West Texas just outside of Lubbock. She received her Bachelor’s degree from Colorado State University in Fort Collins, Colorado. Kelsay has a background in customer service and is very passionate about helping others and bringing a smile to everyone’s face. She loves how her role as User Experience Director will be contributing to the lives of special education students and providers through the X Logs program.
Shannon Johns
Client Services
1
Client Services Director
sjohns@msbconnect.com
512.635.6104
Shannon was born in Cleveland, OH and moved to Austin when she was 10. She has over 15 yrs of experience in customer relations and administration. Her passion for helping others and education landed her a job at a local district where she worked with the counseling and special education teams. She is excited to continue to follow her passion as our Client Services Manager and assist in maximizing reimbursements to Special Ed Departments here in Texas.
Alex Ream
Business Development
1
SHARS Consultant
aream@msbconnect.com
816.591.0020
Alex, a central Texas native, grew up in a family full of quality educators whose diligence and passion left a mark on him. After an education at UT Tyler, Alex moved to the midwest in order to mentor and disciple young adults while beginning a career in hospitality. Eight brutal winters later, warm weather came calling, and Alex looked to head back home. Through a friend he discovered what MSB was and how they helped Texas School districts in meaningful and tangible ways. Jumping at the opportunity Alex has hit the ground running towards a goal of bringing administrative relief to teachers across the Lone Star State.
Jenna LeBlanc
Internal Services
1
Employee Services Coordinator
Jenna was born in California and spent most of her life growing up in Austin. She has always loved serving others and building new relationships. After realizing that MSB's guiding principles we similar to her own principles, she knew that MSB was the perfect fit for her! She is excited to join the team to help maximize Medicaid reimbursements for our school districts!
Zachary Larson
Business Development
2
SHARS Consultant
zlarson@msbconnect.com
512.884.3376
Zachary is one of those rare local Austinites you hear about sometimes. The Violet Crown city is so much in his DNA that he stuck around for an English and History degree from the University of Texas. He's a big soccer fan and can't wait for the first Austin FC season. Inspired by the example of his stepfather, a behavior teacher, Zachary works to partner school districts in the Lone Star State with a total solution for their Medicaid needs, so teachers can focus on impacting students.
Ian Powe
5
Director of Employee Experience
Ian is from Detroit, MI and has been living in Houston, Tx for the last 4 years. He has a Bachelors degree from Eastern Michigan University in Secondary Education. He taught Social Studies in Ann Arbor, MI for middle school students. Ian is passionate about building lasting relationships with our clients while living out MSB's guiding principles.
Josh Herrera
Internal Services
5
System Administrator
Destiny Espinoza-Reveles
Internal Services
6
Bookkeeper
Eva Lilavois
10
Director of Employee Services
Eva was born and raised in Austin, TX. After graduating High School, she enlisted in the US Navy and served for almost 6 years. Eva has over 10 years of professional experience in administrative assisting and just recently earned her Bachelor’s Degree in Business Administration from the University of Phoenix. She loves learning new things and is most excited to assist her new MSB team.
Shannon Johns
Claims Processing
10
Client Services Director
sjohns@msbconnect.com
512.635.6104
Shannon was born in Cleveland, OH and moved to Austin when she was 10. She has over 15 yrs of experience in customer relations and administration. Her passion for helping others and education landed her a job at a local district where she worked with the counseling and special education teams. She is excited to continue to follow her passion as our Client Services Manager and assist in maximizing reimbursements to Special Ed Departments here in Texas.
Andrew Tripp
Program Specialists
10
State Director
atripp@msbconnect.com
603.801.6498
As an educator for the past eight years, Andrew has devoted himself to supporting students in multiple ways both in and out of schools. He is passionate about making a difference in the lives of those with whom he has the privilege to influence. This passion has found a natural home at MSB where Andrew can build relationships with school districts and help them better discover and develop students. Andrew, his incredible wife Cristy, and new baby boy love living in NH’s seacoast region.
Tabbatha Callaway
Executive Team
10
Chief Executive Officer
Tabbatha Callaway was hired as the first employee for MSB School Services in the state of Texas 15 years ago and has influenced the direction of the business on all facets as it has grown from a company brand new to the state to now serving 500+ school districts. She has been instrumental in developing the team of 60+ staff and instituting processes throughout the organization contributing to consistent growth year over year.
Andrew Fontenot
Development
10
Development Manager
afontenot@msbconnect.com
512.796.3810
Andrew was born in New Haven, CT, and moved to Fredericksburg, TX at age 5, where he lived until he graduated high school in 2006. That year, he moved to Austin, TX, where he got his BA in History Education from St. Edward's University in 2012, and was a substitute teacher for 5 years. He joined the Client Care team at MSB in early 2018, allowing him to continue his passion of assisting educators, though now his assistance comes from outside the classroom.
Emily Blanco
Executive Team
20
Chief Strategist Officer
Emily Blanco serves as the Chief Strategic Office for MSB School Services and in doing so, supports all Sales and Marketing initiatives. Her heartbeat is for finding creative solutions to meet the needs of the educational realm in a way that has great impact. Her experience at MSB has allowed her the opportunity to refine the services provided and the strategic and customized implementation of hundreds of school districts.
Brant Bunch
Program Specialists
20
Senior Program Specialist
bbunch@msbconnect.com
512.944.0893
Panhandle born, West Texas raised, Brant found his way to Texas Tech University. There he graduated in 2014 with a degree in Human Sciences. Given the opportunity to advance his reach with MSB, Brant is thrilled to be involved with the Medicaid to Schools program.
Carlos Gotay
Development
20
Quality Assurance Specialist
Born and raised in Texas, Carlos is excited to bring his passion for teamwork, technology and customer service to the MSB family!
Becky Laborde
Client Services
20
Client Services Administrator
Becky was born in DeQueen Arkansas. Her family often came to Austin to vacation and finally moved here while she was still in Middle School. She moved to California briefly and went to college in San Diego before moving back to the Austin area. She has three children that she spends time with when not at work! Becky looks forward to working with her team at MSB!
Alicia Meisner
Leadership Team
30
Chief Operating Officer
ameisner@msbconnect.com
832.652.9229
Born and raised in Buffalo, New York (go Bills!), Alicia moved to Texas in 2012 and hasn’t looked back. After four years as a second grade inclusion teacher, Alicia found MSB. Starting as a Program Specialist and moving into the role of Director of Client Experience has motivated her to support the growth and development of MSB’s external staff while ensuring the exceptional experience for our clients!
Joel Montalvo
Development
40
Technical Lead
Joel grew up in the small town of El Campo, Texas and earned his bachelor’s in psychology with a focus in childhood development from Texas State University. As a compassionate person with a keen mindset for service work, Joel found that MSB aligned with these ideals. He is eager to grow as an individual while also ensuring success for special education students.
Emilee Zundt
Program Specialists
40
Program Specialist
ezundt@msbconnect.com
214.738.2822
Emilee was raised in Breckenridge, TX, and then made her way to Lubbock where she received her degree in Human Sciences at Texas Tech University. After her first position for a non-profit company, she knew this is where her heart was. She is excited to build relationships with clients and serve her community with the MSB family
Gina Drake
Program Specialists
50
Program Specialist
gdrake@msbconnect.com
713.818.0307
Gina was born and raised in Tomball, TX. She attended Texas State University to earn her Bachelor’s Degree and then moved home to become an educator. While Gina was teaching Jr. High ELA, she was also earning her Master’s of Education from University of Houston. Gina loves to build relationships and serve clients while helping them maximize their reimbursements. She aims to provide valuable support to school districts in order to serve their students with special needs.
Manton Capers
X Logs Consultants
60
X Logs Consultant
mcapers@msbconnect.com
903.390.7163
Manton was raised in Wortham, Texas and graduated from Northwestern State in Natchitoches, Louisiana obtaining a degree in Business with a concentration in Marketing. Within his Fraternity our Philanthropy, The Ability Experience, he is able to be a part of raising awareness and funds for people with disabilities, and he feels truly excited to be able to continue this with MSB.
Shelbi Aguilar
Client Services
70
Client Services Administrator
Shelbi was born and raised in Roswell, NM. She began her college career at New Mexico University studying nursing. She uprooted to Austin, Texas in 2004 to continue her education in the medical field. Her deep desire to help people led her to MSB. She loves being a part of a team whose whole purpose is to help school districts.
Jen Harris
Program Specialists
70
Senior Program Specialist
jharris@msbconnect.com
214.532.5540
Jennifer was born in Utah and earned a Bachelor’s degree from Midwestern State University in Sociology. Jennifer has 4 years of experience working in a school setting. She has a deep love and respect for educators and is excited to serve as an Associate Program Specialist to assist districts in minimizing their administrative burden while maximizing Medicaid reimbursements to help students receive the education that they deserve.
Shawna Taylor
Development
80
Project Manager
Born in the Kerrville Hill Country, Shawna moved to Austin at the age of 3. Shawna attended Texas State University, where she earned her Bachelor's degree in Psychology. Now, with a career at MSB, Shawna is passionate about her current position as our Client Care Technician Coordinator.
Julia Keeler
Program Specialists
80
Program Specialist
jkeeler@msbconnect.com
603.715.6869
Tiani Thompson
Client Services
80
Client Services Administrator
A native of California, Tiani served as a law enforcement officer before she made the move to Texas. Over the last nine years, she has been serving in the special education community and has a passion for giving back to students. She’s excited to bring her service-oriented background to her role to embrace MSB’s culture of discovering and developing students.
Rivanna DeMuynck
Client Care
90
Client Care Specialist
Rivanna, a native to Austin, Texas, followed her passion for serving children and became a preschool teacher before making her way to MSB. Now as a part of the MSB family, she continues to help foster children’s education through our mission to discover and develop students. When she’s not at the MSB office supporting students, she spends her time doing yoga, running, and being in nature with her son.
Konner Hicks
Program Specialists
100
Senior Program Specialist
khicks@msbconnect.com
903.521.3291
Konner is from Lindale, Texas. He received a Bachelor’s Degree in History from Texas A&M University. Konner comes from a family of Texas educators and is excited to be involved with the Texas education system.
Jacque Frias
Client Services
100
Claims Processing Consultant
Brandon Le
Development
110
Full Stack Developer
An almost native Texan, Brandon moved to Texas from his birthplace, California, at just three years old. He’s been programming since 2013 as a hobby and now he’s chosen his hobby as a career. Constantly looking to improve himself and his skills, Brandon found his way to MSB to enhance his expertise as well as support students.
Nelson Hsiao
Client Care
130
Client Care Specialist
Scott Robinson
Client Care
150
Client Care Specialist
Yomaira "Yomi" Moreno
Leadership Team
150
Senior Program Specialist
ymoreno@msbconnect.com
210.300.1714
Yomaira was born and raised in Edinburg, TX. She attended Texas State University and received her Bachelors degree in Healthcare Administration and a Masters in Communication Studies. Having interned and worked with nonprofit organizations, Yomaira has always had a passion for helping others and the community. She is very excited to join the MSB team and can’t wait to start helping schools receive maximum reimbursements from Medicaid.
Yomaira "Yomi" Moreno
Program Specialists
150
Senior Program Specialist
ymoreno@msbconnect.com
210.300.1714
Yomaira was born and raised in Edinburg, TX. She attended Texas State University and received her Bachelors degree in Healthcare Administration and a Masters in Communication Studies. Having interned and worked with nonprofit organizations, Yomaira has always had a passion for helping others and the community. She is very excited to join the MSB team and can’t wait to start helping schools receive maximum reimbursements from Medicaid.
Eric Campbell
Program Specialists
200
Program Specialist
ecampbell@msbconnect.com
737.529.1645
Eric is from the panhandle of Texas, nothing but wheat and maize. Now he works at MSB and has only good things to say. He's got an English Degree on a plaque, a certification or two, and St. Edward's was his school. A former teacher in disguise, just trying to do good. MSB was the spot, from what he understood. Everything he heard was right. His future has been spared. Thanks to a job at MSB and to all those who care.
Jen Harris
Leadership Team
200
Senior Program Specialist
jharris@msbconnect.com
214.532.5540
Jennifer was born in Utah and earned a Bachelor’s degree from Midwestern State University in Sociology. Jennifer has 4 years of experience working in a school setting. She has a deep love and respect for educators and is excited to serve as an Associate Program Specialist to assist districts in minimizing their administrative burden while maximizing Medicaid reimbursements to help students receive the education that they deserve.
Tailer Ream
Program Specialists
210
Program Specialist
tream@msbconnect.com
417.274.8233
Tailer is a Licensed Professional Counseling Associate and as such, has learned how to exhibit a degree of curiosity, communication, and problem solving that builds confidence in the Medicaid implementation decisions she guides districts through. She loves playing with her baby, trying new restaurants, and exploring Austin's city and nature areas.
Julia Armstrong
Program Specialists
220
Program Specialist
jarmstrong@msbconnect.com
512.884.3334
One of Julia's goals in life is to create positive impact in the lives of children. This goal extends to the kindness, humor, and dedication she extends to her work life and with her son. She aims to build warm, lasting relationships with districts in Texas through providing quality services that ultimately benefit students. During her free time she enjoys cooking, being with family, and cheering on the Astros!
Alaina Stout
Program Specialists
230
Program Specialist
astout@msbconnect.com
512.884.3338
Alaina has a drive to make connections and a desire to make a real impact in school districts across the state. As a homeschool mom and prior property manager, she thrives when she is working hard, continually growing and challenging herself, and improving the day to day lives of those she works with and for. With MSB, Alaina is most excited to provide an excellent level of service for school districts in Texas.
Brianne Ridley
Claims Processing
300
Claims Processor
Brandi Mann
Client Services
310
Program Specialist Liaison
Brandi was born and raised in Wichita Falls and attended Midwestern State University. She is passionate about improving the organizational process for MSB to help get the schools their reimbursements as quickly as possible.
Robyn Johnson
Client Services
320
Program Specialist Liaison
Robyn is from a small farming community outside of Corpus Christi, TX called Sinton. She attended ACC and The University of Texas at San Antonio where she studied general business. Robyn is excited to serve as an Executive Liaison as the company continues to grow and become an expert in the Medicaid to Schools program.
Scotti Best
Client Services
330
Program Specialist Liaison
Scotti grew up in Round Rock, Texas, and is working towards her degree in business administration. While her other half is in the military, she enjoys being an avid adventurer. She loves everything involved with fitness, photography, travel, and the outdoors. She’s grateful to have found a home at MSB and is excited to learn and grow with her team while also helping students and schools.
Shannon Johns
Leadership Team
700
Policy Director
sjohns@msbconnect.com
512.635.6104
Shannon was born in Cleveland, OH and moved to Austin when she was 10. She has over 15 yrs of experience in customer relations and administration. Her passion for helping others and education landed her a job at a local district where she worked with the counseling and special education teams. She is excited to continue to follow her passion as our Client Services Manager and assist in maximizing reimbursements to Special Ed Departments here in Texas.
Andrew Fontenot
Leadership Team
800
Development Manager
afontenot@msbconnect.com
512.796.3810
Andrew was born in New Haven, CT, and moved to Fredericksburg, TX at age 5, where he lived until he graduated high school in 2006. That year, he moved to Austin, TX, where he got his BA in History Education from St. Edward's University in 2012, and was a substitute teacher for 5 years. He joined the Client Care team at MSB in early 2018, allowing him to continue his passion of assisting educators, though now his assistance comes from outside the classroom.
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