WORK WITH US

OUR PEOPLE

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Hannah is an Austin native and cherishes everything the city has to offer, from the vast local music scene to the beautiful Hill Countryand its rivers. She recently graduated from Texas State University,where she fell in love with the arts of public relations andpsychology. As a passionate worker and teammate, Hannah iseager to delight clients on and off the field through communicationand community!

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Brandi Trevino
Claims Processing
Claims Processor
Brandi joined MSB after a season of managing her home and raising her children. In her time with MSB, she has been recognized as a determined, hardworking individual who plays a prominent role in her team’s success. She is flexible, goal-driven, and isn’t afraid to put her nose to the grindstone to ensure that her team is efficient and effective in meeting deadlines. Brandi hopes to continue to find solutions for her team to improve its efficiencies and exceed its goals. In her spare time, you’ll find Brandi making vinyl t-shirts, shopping, or spending time with her kids.
Adrian Valencia
Employee Services Coordinator
Adrian was born and raised in Houston. He moved to Austin in the spring of 2017. Adrian has been with MSB since the fall of 2017 and has enjoyed ever moment of it. In his free time Adrian enjoys being with family, working out, and spending time with friends.
Hannah Bennett
Unlisted
Client Relations Coordinator
Hannah is an Austin native and cherishes everything the city has to offer, from the vast local music scene to the beautiful Hill Country and its rivers. She recently graduated from Texas State University, where she fell in love with the arts of public relations and psychology. As a passionate worker and teammate, Hannah is eager to delight clients on and off the field through communication and community!
Madeline Leicher
Unlisted
Client Services Administrator
Born and raised in Orange County, CA, Madeline initially pursued a career in real estate. She moved to Austin with her husband in 2015 to be closer to family and continued working in real estate until she was called into full time ministry for two years. This passion for serving people is what led her to MSB and she’s excited to utilize her gifts to help meet the needs of students and school districts.
Jaime Smith
Accountant
Jaime was born and raised in Maryland and moved to Texas in April 2018. She studied Early Childhood and Special Education and brings more than 15 years of experience in client relations and administrative work. After spending 10 years working for the government, Jaime looks forward to being a part of MSB to ensure providers and their students have the support they deserve!
Brittany Callaway
Unlisted
Marketing Manager
Brittany is a Houston native who takes pride and enthusiasm in building strong relationships with her peers. A recent transplant to Austin, she enjoys sightseeing and traveling, hip hop, and adding to her collection of gemstones. She is avidly pursuing her career in marketing at MSB, and is excited to live out her passion for event planning and delighting clients.
Kat Kani
Unlisted
Executive Assistant
A true native of Austin, Kat has a background in a variety of settings, from coaching gymnastics to full time ministry. She loves to spend time with her family and her boyfriend and enjoys doing puzzles, yelling at NBA games on tv, and trying local coffee shops. Her favorite part of working at MSB is the difference she gets to make in her immediate community and all over the state!
Barrett Clark
Junior Accountant
Barrett was born and raised in Austin, TX and has a Bachelor’s of Business Administration in Management from St. Edward’s University. Coming from a family full of teachers, he is driven to support the MSB mission of collecting educational documentation in order to empower educators and develop students.
Shea Tucker
Employee Services Administrator
With a background in the veterinary field as a veterinary technician, Shea brings a caring and servant-hearted spirit to MSB. She was drawn to MSB because of her passion for serving others and making everyone’s day a little brighter. Her favorite part of her work is creating strong and lasting connections with the people she interacts with and she enjoys being able to do her part to support students.
Lande Ndebele
Client Care
Client Care Specialist
Lande has an impeccable knack for making you feel like he's known you forever and uses this gift to invest into X Logs Users who reach out via Client Care every single day. His genuine investment into what makes people unique, paired with his willingness and drive to grow personally, provide him the opportunity to support others when they most often need someone to empathize and problem-solve. When he isn't focused on learning as much about Medicaid as he can in order to allow educators more time to spend with staff, Lande enjoys exercising, reading, cooking, and playing a little golf when he can get to it.
Shindhu Malathi
Claims Processing
Claims Processor
Shindhu joined MSB after a season as a full-time homemaker and believes that it has served as the ideal launching pad for her transition into a working professional. In her time with the company, Shindhu has proven to be an ever-adaptable, strategic thinker and has grown into an asset to her team. In her free time, she enjoys hiking, traveling, and dancing. Shindhu is passionate about the work that she does and hopes to continue to create, deliver, and capture value for MSB and its clients.
Veronica Haig
Unlisted
Client Services Coordinator
Veronica was born and raised in Lockhart, the BBQ Capital of Texas. After being a stay-at-home mom for 14 years she was introduced to MSB. She was drawn to our Guiding Principles and amazing team. Veronica is happy to have a purpose-driven career as a Client Service Coordinator. She is passionate about helping others and doing worthwhile work.
Mason Wright
Junior Accountant
Kenzie Radke
Executive Administrator
Katlyn Thomas
Employee Services Coordinator
Although Katlyn was born in Corpus Christi, Texas, she was raised in Atlanta, Georgia. With over five years of experience working in customer service, she thrives on lifting others up and brings a servant heart in caring for clients. She’s thrilled to start tending to MSB’s clients and help them feel just like family!
Emily Hill
Unlisted
Client Services Administrator
Taylor Land
Executive Admin
Although she spent her formative years in Austin, Taylor later moved to Lubbock to attend Texas Tech. With a passion for working with and serving those around her, she earned a bachelor’s in human development and family studies. She’s excited to be part of the Talent and Culture team at MSB where her warm and inviting personality will allow for others to feel welcomed.
Kelsay Blanco
Leadership Team
User Experience Director
Kelsay is from a small town in West Texas just outside of Lubbock. She received her Bachelor’s degree from Colorado State University in Fort Collins, Colorado. Kelsay has a background in customer service and is very passionate about helping others and bringing a smile to everyone’s face. She loves how her role as User Experience Director will be contributing to the lives of special education students and providers through the X Logs program.
Teresa Billingslea
Claims Processing
Claims Processor
Teresa joined the MSB team based on her attraction to the Guiding Principles and the opportunity to serve those who serve students with special needs. Teresa is as tenacious as she is compassionate and believes that an inward focus on how you improve yourself is demonstrated outwardly. She is proud of her strong, independent daughters and how she has continued to progress as a professional and personally. Teresa loves playing scrabble and doing puzzles.
Thao Huynh
X Logs Consultants
X Logs Consultant
As a previous elementary teacher, Thao believes that teachers are the foundation of a student's ability to grow. This belief led her to want to help teachers find more time in their day and to be able to document for services they provide efficiently and effectively. With MSB, Thao aims to serve providers in this way through her role as an X Logs Consultant.
Jessa-le Smith
X Logs Consultants
X Logs Consultant
Jessa-le is most proud of the time she served in the military and of being a mom. These experiences shaped her pursuit to be the very best version of herself. This drive extends to her work in a way that allows her to help clients get the most out of their experience with MSB so they can offer the best version of themselves to their students every single day.
Mario Alcaraz
X Logs Consultants
X Logs Consultant
As a former Admissions Advisor for trade schools, Mario brings to MSB an aptitude for problem-solving, a can-do attitude, and a jovial spirit. He is a first-generation student who is excited to be partnering with MSB to bring about positive change in the lives of Special Education providers in the state of Texas. In his free time, you’ll catch Mario with his dancing shoes on, cheering on the Mavs and Cowboys, and playing Magic the Gathering with friends.
Seth Barbarino
X Logs Consultants
X Logs Consultant
Prior to MSB, Seth graduated with a Bachelor of Science in Biology and a Bachelor of Science in HPE, before working in the transportation industry. Since joining MSB, Seth has been excited to find a community of like-minded individuals who share his desire to support those who directly serve our states’ Special Education population. He hopes to continue to positively impact the lives of the providers he works with by simplifying Medicaid and creating efficiencies that help them better serve their students. In his free time, Seth enjoys snowboarding and playing video games.
Marla Whittaker
X Logs Consultants
X Logs Consultant
Prior to her time at MSB, Marla served as a SHARS clerk for Humble ISD. She is excited to be on the opposite side of the coin and to be directly serving the providers who impact students’ lives on a daily basis. Marla enjoys a night in watching the Food Network, spending time with her three children, and serving as the Children’s Ministry Director at her church. She would love to help MSB continue to grow in the number of school districts it serves and in establishing it as the best SHARS billing vendor on the market.
Melissa Stanaland
X Logs Consultants
X Logs Consultant
As an avid proponent of personal growth for herself and others, Melissa Stanaland is committed to providing compassion and organization in every setting she encounters. Melissa first intersected with MSB as a Special Education Teacher in Cypress-Fairbanks ISD and has successfully trained hundreds of other educators across the state. Her experience as a Teacher with her Master's Degree in Special Education has given her the ability and motivation to bring joy and a depth of understanding to those she works with as an X Logs Consultant. Melissa is seeking to influence teachers in a way that makes them feel heard and honored.
Konner Hicks
Leadership Team
Senior Program Specialist
khicks@msbconnect.com
903.521.3291
Konner is from Lindale, Texas. He received a Bachelor’s Degree in History from Texas A&M University. Konner comes from a family of Texas educators and is excited to be involved with the Texas education system.
DJ Laskaris
Business Development
Brand Ambassador
DJ brings to MSB's team 20 years of experience in Special Education, ranging from working in Life Skills classrooms to Director positions. She excelled in providing professional development at the state and national level, which focused on continual improvement in systems for students as they transitioned at each level of special education. As an MSB Brand Ambassador, DJ Laskaris is on a mission to make MSB's services, product, and relationships the foundation to the work districts do. As a former educator and Special Education Director, DJ knows the resiliency that is required of those who are committed to serving students with exceptional needs and she uses that knowledge, experience, and passion to steer the course for the services and support MSB provides. An innovator and creator at heart, DJ sees everything as an opportunity to serve students and educators more holistically and in a way that gives heart and motivation to everyone she works with.
Ryan Graham
Development
Ryan is proud to work at MSB as the DevOps Engineer, building the next generation of software solutions to serve clients. Ryan brings to the team clear communication, perspective, and the ability to troubleshoot. He enjoys reading and gaming and hopes to be remembered for his knowledge and courage in taking steps toward new endeavors with MSB.
James Jean
Executive Team
Chief Technology Officer
As a technology-focused leader, James has deeply-rooted enthusiasm for human experience, authentic artistic expression, and human-centered experience design — a seasoned technology business professional with more than 15 years of corporate, startup, and freelance consulting experience in product design, custom software development, mobile and web-based application design and development for B2B, B2C, and Fortune 50 enterprise companies and clients. James believes doing creative, innovative work using data is fun and rewarding. His professional passion is to artfully produce digital experiences that delight humans, drive revenue, and deliver positive outcomes.
Cortney Clover
Executive Team
Chief Operating Officer
Cortney Clover, M.Ed. is honored to officially be a part of the MSB team as the Chief Operating Officer. Prior to joining MSB, Cortney served as the Executive Director of Special Education for the past 12 years in Texas public schools (most recently in Montgomery ISD, and for 11 years in Little Elm ISD). She is a member of TASA, TCASE, and TAVAC professional organizations. She served on the TCASE Board of Directors and has been co-chair of the Interactive and Ignite conference planning committees. Cortney partnered with MSB as her district's SHARS vendor for over 10 years and she is excited to support districts, especially Special Education Directors of Texas in this capacity. Her diverse experiences from the classroom, campus leadership, and top-level district leadership within Special Education in Texas, provide MSB with an insider “boots on the ground” perspective, context, and relevance to the ever-changing and challenging landscape that Special Education leaders face today. Cortney's partnership and collaboration with MSB while at her prior districts sharpened her ability to ensure Medicaid compliance and maximize special revenue through robust, yet efficient, documentation of services delivered to students with IEPs. The combination of her skills, experience and our staff will continue to drive forward the standard of consistent Medicaid to Schools excellence that you have come to know and expect from MSB.
Annie Kaye
Business Development
Business Development Administrator
Sharon Yero
Claims Processing
Claims Processor
Annie Dunlap
Program Specialists
Program Specialist
Sean Segovia
Program Specialists
Program Specialist
Steven Oropez
Program Specialists
Program Specialist
Dr. Stephanie Brown
Business Development
Executive Director of Strategic Partnerships
Alex Ream
Business Development
1
Sales Consultant
aream@msbconnect.com
816.591.0020
Alex, a central Texas native, grew up in a family full of quality educators whose diligence and passion left a mark on him. After an education at UT Tyler, Alex moved to the midwest in order to mentor and disciple young adults while beginning a career in hospitality. Eight brutal winters later, warm weather came calling, and Alex looked to head back home. Through a friend he discovered what MSB was and how they helped Texas School districts in meaningful and tangible ways. Jumping at the opportunity Alex has hit the ground running towards a goal of bringing administrative relief to teachers across the Lone Star State.
Jenna LeBlanc
Internal Services
1
Employee Services Coordinator
Jenna was born in California and spent most of her life growing up in Austin. She has always loved serving others and building new relationships. After realizing that MSB's guiding principles we similar to her own principles, she knew that MSB was the perfect fit for her! She is excited to join the team to help maximize Medicaid reimbursements for our school districts!
Kelsay Blanco
X Logs Consultants
1
User Experience Director
Kelsay is from a small town in West Texas just outside of Lubbock. She received her Bachelor’s degree from Colorado State University in Fort Collins, Colorado. Kelsay has a background in customer service and is very passionate about helping others and bringing a smile to everyone’s face. She loves how her role as User Experience Director will be contributing to the lives of special education students and providers through the X Logs program.
Kelsay Blanco
Client Care
1
User Experience Director
Kelsay is from a small town in West Texas just outside of Lubbock. She received her Bachelor’s degree from Colorado State University in Fort Collins, Colorado. Kelsay has a background in customer service and is very passionate about helping others and bringing a smile to everyone’s face. She loves how her role as User Experience Director will be contributing to the lives of special education students and providers through the X Logs program.
Shannon Johns
Client Services
1
Client Services Director
sjohns@msbconnect.com
512.635.6104
Shannon was born in Cleveland, OH and moved to Austin when she was 10. She has over 15 yrs of experience in customer relations and administration. Her passion for helping others and education landed her a job at a local district where she worked with the counseling and special education teams. She is excited to continue to follow her passion as our Client Services Manager and assist in maximizing reimbursements to Special Ed Departments here in Texas.
Elizabeth Best
Internal Services
4
Accountant
A proud native Texan, Elizabeth brings a wealth of experience in banking and accounting throughout her career. She was drawn to MSB by the servant-based mission to discover and develop students as well as the guiding principles, which can be applied to both work and life. When she’s not working, she loves to spend time outdoors and camping with her family.
Ian Powe
5
Director of Employee Experience
Ian is from Detroit, MI and has been living in Houston, Tx for the last 4 years. He has a Bachelors degree from Eastern Michigan University in Secondary Education. He taught Social Studies in Ann Arbor, MI for middle school students. Ian is passionate about building lasting relationships with our clients while living out MSB's guiding principles.
Twylia Merritt
Internal Services
6
Financial Accountant
Twylia serves MSB as the Accountant and is the epitome of a true grit personality. With over 25 years of experience in Accounting, Twylia is loyal to her commitment to maintain the department and is skilled at creating the processes and systems to do so. She also enjoys being with family and creating crafts when she can find the time.
Scott Robinson
Development
7
Prior to his time at MSB, Scott worked in a large-scale manufacturing warehouse. Since joining the MSB team, Scott has proven himself to be incredibly reliable, hardworking, and personable. He lights up the office and is, without question, the office’s resident jokester. Scott hopes to continue to pursue opportunities for growth for the sake of his personal and professional development, as well as the betterment of his team. In his free time, you can find Scott making music, playing video games, and continuing to chase after his life-long dream of capturing a live Bigfoot.
Shannon Johns
Claims Processing
10
Client Services Director
sjohns@msbconnect.com
512.635.6104
Shannon was born in Cleveland, OH and moved to Austin when she was 10. She has over 15 yrs of experience in customer relations and administration. Her passion for helping others and education landed her a job at a local district where she worked with the counseling and special education teams. She is excited to continue to follow her passion as our Client Services Manager and assist in maximizing reimbursements to Special Ed Departments here in Texas.
Andrew Tripp
Program Specialists
10
Program Specialist
atripp@msbconnect.com
603.801.6498
As an educator for the past eight years, Andrew has devoted himself to supporting students in multiple ways both in and out of schools. He is passionate about making a difference in the lives of those with whom he has the privilege to influence. This passion has found a natural home at MSB where Andrew can build relationships with school districts and help them better discover and develop students. Andrew, his incredible wife Cristy, and new baby boy love living in NH’s seacoast region.
Eva Lilavois
10
Director of Employee Services
Eva was born and raised in Austin, TX. After graduating High School, she enlisted in the US Navy and served for almost 6 years. Eva has over 10 years of professional experience in administrative assisting and just recently earned her Bachelor’s Degree in Business Administration from the University of Phoenix. She loves learning new things and is most excited to assist her new MSB team.
Tabbatha Callaway
Executive Team
10
Chief Executive Officer
Tabbatha Callaway was hired as the first employee for MSB School Services in the state of Texas 15 years ago and has influenced the direction of the business on all facets as it has grown from a company brand new to the state to now serving 500+ school districts. She has been instrumental in developing the team of 60+ staff and instituting processes throughout the organization contributing to consistent growth year over year.
Brant Bunch
Program Specialists
20
Senior Program Specialist
bbunch@msbconnect.com
512.944.0893
Panhandle born, West Texas raised, Brant found his way to Texas Tech University. There he graduated in 2014 with a degree in Human Sciences. Given the opportunity to advance his reach with MSB, Brant is thrilled to be involved with the Medicaid to Schools program.
Becky Laborde
Client Services
20
Client Services Administrator
Becky was born in DeQueen Arkansas. Her family often came to Austin to vacation and finally moved here while she was still in Middle School. She moved to California briefly and went to college in San Diego before moving back to the Austin area. She has three children that she spends time with when not at work! Becky looks forward to working with her team at MSB!
Emily Blanco
Executive Team
20
Chief Strategist Officer
Emily Blanco serves as the Chief Strategic Office for MSB School Services and in doing so, supports all Sales and Marketing initiatives. Her heartbeat is for finding creative solutions to meet the needs of the educational realm in a way that has great impact. Her experience at MSB has allowed her the opportunity to refine the services provided and the strategic and customized implementation of hundreds of school districts.
Alicia Clark
State Directors
30
State Director
ameisner@msbconnect.com
832.652.9229
Born and raised in Buffalo, New York (go Bills!), Alicia moved to Texas in 2012 and hasn’t looked back. After four years as a second grade inclusion teacher, Alicia found MSB. Starting as a Program Specialist and moving into the role of Director of Client Experience has motivated her to support the growth and development of MSB’s external staff while ensuring the exceptional experience for our clients!
Alicia Clark
Leadership Team
30
State Director
ameisner@msbconnect.com
832.652.9229
Born and raised in Buffalo, New York (go Bills!), Alicia moved to Texas in 2012 and hasn’t looked back. After four years as a second grade inclusion teacher, Alicia found MSB. Starting as a Program Specialist and moving into the role of Director of Client Experience has motivated her to support the growth and development of MSB’s external staff while ensuring the exceptional experience for our clients!
Emilee Zundt
Program Specialists
40
Program Specialist
ezundt@msbconnect.com
214.738.2822
Emilee was raised in Breckenridge, TX, and then made her way to Lubbock where she received her degree in Human Sciences at Texas Tech University. After her first position for a non-profit company, she knew this is where her heart was. She is excited to build relationships with clients and serve her community with the MSB family
Joel Montalvo
Development
40
Technical Lead
Joel grew up in the small town of El Campo, Texas and earned his bachelor’s in psychology with a focus in childhood development from Texas State University. As a compassionate person with a keen mindset for service work, Joel found that MSB aligned with these ideals. He is eager to grow as an individual while also ensuring success for special education students.
Gina Drake
Internal Services
50
Operations Administrator
gdrake@msbconnect.com
713.818.0307
Gina was born and raised in Tomball, TX. She attended Texas State University to earn her Bachelor’s Degree and then moved home to become an educator. While Gina was teaching Jr. High ELA, she was also earning her Master’s of Education from University of Houston. Gina loves to build relationships and serve clients while helping them maximize their reimbursements. She aims to provide valuable support to school districts in order to serve their students with special needs.
Paul Stokes
Development
50
Prior to MSB, Paul worked as a Web Developer for a small tech company in Dallas. He is thrilled to be back in his hometown and to be working alongside such a motivated and talented development team on the next generation of X Logs. Paul is excited to continue to create clean designs and establish a foundational, adaptable, domain-model that will provide agility and opportunity for valuable additions to the product down the road. In his free time, you’ll find Paul working on personal coding projects, mixing fancy cocktails, and tag-teaming elaborate home decor projects with his wife, Hannah.
Manton Capers
X Logs Consultants
60
X Logs Consultant Manager
mcapers@msbconnect.com
903.390.7163
Manton was raised in Wortham, Texas and graduated from Northwestern State in Natchitoches, Louisiana obtaining a degree in Business with a concentration in Marketing. Within his Fraternity our Philanthropy, The Ability Experience, he is able to be a part of raising awareness and funds for people with disabilities, and he feels truly excited to be able to continue this with MSB.
Y'shua Stokes
Development
60
Full Stack Developer
Y’shua [Ye-shua] is a Central Texas native and the oldest of 9. He is an insightful, analytical thinker who isn’t afraid to think differently or look at multiple sides of an issue. Y’shua is excited to be at MSB and working alongside a team of motivated and skilled developers on the next generation of X Logs. In his free time, you’ll find Y’shua working on game development, grilling the perfect steak, or spending time with his fiancée, Sofia.
Jen Harris
Leadership Team
70
Senior Program Specialist
jharris@msbconnect.com
214.532.5540
Jennifer was born in Utah and earned a Bachelor’s degree from Midwestern State University in Sociology. Jennifer has 4 years of experience working in a school setting. She has a deep love and respect for educators and is excited to serve as an Associate Program Specialist to assist districts in minimizing their administrative burden while maximizing Medicaid reimbursements to help students receive the education that they deserve.
Shelbi Aguilar
Client Services
70
Client Services Administrator
Shelbi was born and raised in Roswell, NM. She began her college career at New Mexico University studying nursing. She uprooted to Austin, Texas in 2004 to continue her education in the medical field. Her deep desire to help people led her to MSB. She loves being a part of a team whose whole purpose is to help school districts.
Steven Bennett
Development
70
Full Stack Developer
Steven is a Burnet, Texas native who recently made the move to Austin. He started coding at a very young age and has spent years developing those skills through both personal and freelance projects. Steven is excited to be a part of the design and execution of the rebuild of MSB’s software, X Logs. In his free time, he enjoys skateboarding, playing video games, and learning new songs on his guitar.
Julia Keeler
Program Specialists
80
Program Specialist
jkeeler@msbconnect.com
603.715.6869
Before she joined MSB, Julia was awarded a Bachelor of Arts in Business and Marketing and worked as an Insurance Broker. Julia is eager to learn, organized, and people-oriented, all of which has served her well in the role of Program Specialist at MSB. Her genuine love for engaging with people and aptitude for creative problem solving, has made Julia widely revered among the districts she serves in the state of New Hampshire. In her free time, you’ll find Julia trying out new recipes, drawing, or playing with her cats.
Rivanna DeMuynck
Client Care
90
Client Care Specialist
Rivanna, a native to Austin, Texas, followed her passion for serving children and became a preschool teacher before making her way to MSB. Now as a part of the MSB family, she continues to help foster children’s education through our mission to discover and develop students. When she’s not at the MSB office supporting students, she spends her time doing yoga, running, and being in nature with her son.
Jacque Frias
Client Services
100
Claims Processing Consultant
Jacque consistently and joyfully serves districts in Texas as a Client Services Administrator. Jacque formerly worked at Leander ISD and made the leap to MSB with determination and reliability to continue serving her community. She is a lifelong learner, is incredibly proud of her kids, and enjoys camping and loving on her dogs.
Konner Hicks
Program Specialists
100
Senior Program Specialist
khicks@msbconnect.com
903.521.3291
Konner is from Lindale, Texas. He received a Bachelor’s Degree in History from Texas A&M University. Konner comes from a family of Texas educators and is excited to be involved with the Texas education system.
Nelson Hsiao
Client Care
130
Client Care Specialist
Nelson joined MSB after receiving a Bachelor of Arts in Computer Science from New Mexico Highlands University. He is a skilled communicator and problem solver who has demonstrated the ability to remain flexible and steadfast amidst a high influx of client support inquiries. As a Client Care Specialist, Nelson has built a rapport with MSB’s clients and has been recognized as someone who is supportive, personable, and easy to communicate with.
Yomaira "Yomi" Moreno
Leadership Team
150
Senior Program Specialist
ymoreno@msbconnect.com
210.300.1714
Yomaira was born and raised in Edinburg, TX. She attended Texas State University and received her Bachelors degree in Healthcare Administration and a Masters in Communication Studies. Having interned and worked with nonprofit organizations, Yomaira has always had a passion for helping others and the community. She is very excited to join the MSB team and can’t wait to start helping schools receive maximum reimbursements from Medicaid.
Yomaira "Yomi" Moreno
Program Specialists
150
Senior Program Specialist
ymoreno@msbconnect.com
210.300.1714
Yomaira was born and raised in Edinburg, TX. She attended Texas State University and received her Bachelors degree in Healthcare Administration and a Masters in Communication Studies. Having interned and worked with nonprofit organizations, Yomaira has always had a passion for helping others and the community. She is very excited to join the MSB team and can’t wait to start helping schools receive maximum reimbursements from Medicaid.
Jen Harris
Program Specialists
200
Senior Program Specialist
jharris@msbconnect.com
214.532.5540
Jennifer was born in Utah and earned a Bachelor’s degree from Midwestern State University in Sociology. Jennifer has 4 years of experience working in a school setting. She has a deep love and respect for educators and is excited to serve as an Associate Program Specialist to assist districts in minimizing their administrative burden while maximizing Medicaid reimbursements to help students receive the education that they deserve.
Julia Armstrong
Program Specialists
220
Program Specialist
jarmstrong@msbconnect.com
512.884.3334
One of Julia's goals in life is to create positive impact in the lives of children. This goal extends to the kindness, humor, and dedication she extends to her work life and with her son. She aims to build warm, lasting relationships with districts in Texas through providing quality services that ultimately benefit students. During her free time she enjoys cooking, being with family, and cheering on the Astros!
Alaina Stout
Program Specialists
230
Program Specialist
astout@msbconnect.com
512.884.3338
Alaina has a drive to make connections and a desire to make a real impact in school districts across the state. As a homeschool mom and prior property manager, she thrives when she is working hard, continually growing and challenging herself, and improving the day to day lives of those she works with and for. With MSB, Alaina is most excited to provide an excellent level of service for school districts in Texas.
Hannah Moon
Program Specialists
240
Program Specialist
hmoon@msbconnect.com
Hannah deeply enjoys working hard and serving those around her. She is passionate about putting good into the world, so working in an industry that serves students and creates better learning opportunities in school districts made MSB a great fit for her. She previously worked as a High School Agriculture Science Teacher as well as in Insurance and Customer Service. Her relevant experience and drive to solve problems for others lend her the energy to give MSB's clients her undivided attention while also becoming an integral part of their lives. Hannah is most proud of being a mom and the grit and grace that she demonstrates in both her personal and professional life.
Katy Diehl
State Directors
250
State Director
kdiehl@msbconnect.com
Katy's drive for meaningful engagement and quality service to school districts is matched only by her unique perspective and invaluable experience in education. Before joining MSB, she worked as a special education teacher in Hays CISD for 13 years and ended her teaching career after successfully developing a self-contained behavior unit. She brings to MSB's clients a fresh approach to their SHARS program goals, as well as a plan to dominate in Pop Trivia every chance she can. Katy looks forward to making a difference for your school district and building positive relationships.
Katy Diehl
Program Specialists
250
State Director
kdiehl@msbconnect.com
Katy's drive for meaningful engagement and quality service to school districts is matched only by her unique perspective and invaluable experience in education. Before joining MSB, she worked as a special education teacher in Hays CISD for 13 years and ended her teaching career after successfully developing a self-contained behavior unit. She brings to MSB's clients a fresh approach to their SHARS program goals, as well as a plan to dominate in Pop Trivia every chance she can. Katy looks forward to making a difference for your school district and building positive relationships.
Brandi Mann
Client Services
310
Program Specialist Liaison
Brandi was born and raised in Wichita Falls and attended Midwestern State University. She is passionate about improving the organizational process for MSB to help get the schools their reimbursements as quickly as possible.
Robyn Johnson
Client Services
320
Program Specialist Liaison
Robyn is from a small farming community outside of Corpus Christi, TX called Sinton. She attended ACC and The University of Texas at San Antonio where she studied general business. Robyn is excited to serve as an Executive Liaison as the company continues to grow and become an expert in the Medicaid to Schools program.
Scotti Best
Client Services
330
Program Specialist Liaison
Scotti grew up in Round Rock, Texas, and is working towards her degree in business administration. While her other half is in the military, she enjoys being an avid adventurer. She loves everything involved with fitness, photography, travel, and the outdoors. She’s grateful to have found a home at MSB and is excited to learn and grow with her team while also helping students and schools.
Brianne Ridley
Client Services
340
Program Specialist Liaison
Brianne has served MSB and the districts we partner with in many capacities and in doing so, has acquired a range of skills that allow her to deepen her investment and commitment into what school districts need. Brianne doesn't mind being out of her comfort zone, hopes to be remembered as a team player and for how bubbly she is, and is thankful for her new house. She can be found sitting in her backyard with a good book in hand.
Harley Frias
Client Services
350
Program Specialist Liaison
Prior to MSB, Harley worked as an Intern Media Director and Producer. Harley was drawn to MSB’s welcoming environment and has found endless opportunities to grow, both personally and professionally, over the years. Her willingness to learn and go beyond her comfort zone has taught her invaluable lessons and has continued to serve her well as she supports MSB's clients in the state of New Hampshire. During her free time she enjoys traveling, watching movies with her roommates, and taking her dog, Hampton, to the dog park!
Shannon Johns
Leadership Team
700
Client Services Director
sjohns@msbconnect.com
512.635.6104
Shannon was born in Cleveland, OH and moved to Austin when she was 10. She has over 15 yrs of experience in customer relations and administration. Her passion for helping others and education landed her a job at a local district where she worked with the counseling and special education teams. She is excited to continue to follow her passion as our Client Services Manager and assist in maximizing reimbursements to Special Ed Departments here in Texas.
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