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PROGRAM SPECIALISTS
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Hannah is an Austin native and cherishes everything the city has to offer, from the vast local music scene to the beautiful Hill Countryand its rivers. She recently graduated from Texas State University,where she fell in love with the arts of public relations andpsychology. As a passionate worker and teammate, Hannah iseager to delight clients on and off the field through communicationand community!

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April Ewing
Leadership Team
Claims Processing Manager
aewing@msbconnect.com
512.987.2253
April was born and raised in Austin. She has a background in child development and child care and has also worked as a Paraprofessional for Round Rock ISD. She is passionate about making an impact on school districts and is excited that MSB has given her the opportunity to continue to do that.
Barrett Clark
Junior Accountant
Barrett was born and raised in Austin, TX and has a Bachelor’s of Business Administration in Management from St. Edward’s University. Coming from a family full of teachers, he is driven to support the MSB mission of collecting educational documentation in order to empower educators and develop students.
Brittany Callaway
Unlisted
Marketing Manager
Brittany is a Houston native who takes pride and enthusiasm in building strong relationships with her peers. A recent transplant to Austin, she enjoys sightseeing and traveling, hip hop, and adding to her collection of gemstones. She is avidly pursuing her career in marketing at MSB, and is excited to live out her passion for event planning and delighting clients.
Chase Svoboda
Business Development
Sales Consultant
csvoboda@msbconnect.com
832.520.7170
Chase graduated from UT Austin with a bachelor’s degree in general geosciences in 2017. Discovering he’d rather work with people than rocks, he moved to DC for a year to work for the Archdiocese of Washington DC as a missionary. After moving back to Austin in 2018, he found MSB, where he can continue to develop his interpersonal skills and collaborate with a passionate team.
Clinton Thomas
Leadership Team
Regional Client Services Manager
cthomas@msbconnect.com
605.254.7211
Clinton was raised in northern Wyoming and received his bachelors degree in Fine Art from the University of Sioux Falls. As a creative-type Clinton has sunk into the sights and sounds of Austin, where there is always something new to explore. He has a passion for family that is especially valuable to our clients and families with special needs.
Dominick Trevizo
Employee Services Manager
Dominick is a proud to call the small farm town of Dayton, Texas, his home. Dominick attended Texas State University, where he obtained a bachelor’s degree in health and fitness management. Upon graduating, Dominick pursued his passions of working in a team environment while serving others and found a home at MSB. He hopes to bring his positive attitude to build impactful relationships with teammates and clients!
Hannah Bennett
Unlisted
Client Relations Coordinator
Hannah is an Austin native and cherishes everything the city has to offer, from the vast local music scene to the beautiful Hill Country and its rivers. She recently graduated from Texas State University, where she fell in love with the arts of public relations and psychology. As a passionate worker and teammate, Hannah is eager to delight clients on and off the field through communication and community!
Jaime Smith
Accountant
Jaime was born and raised in Maryland and moved to Texas in April 2018. She studied Early Childhood and Special Education and brings more than 15 years of experience in client relations and administrative work. After spending 10 years working for the government, Jaime looks forward to being a part of MSB to ensure providers and their students have the support they deserve!
Katlyn Thomas
Employee Services Coordinator
Although Katlyn was born in Corpus Christi, Texas, she was raised in Atlanta, Georgia. With over five years of experience working in customer service, she thrives on lifting others up and brings a servant heart in caring for clients. She’s thrilled to start tending to MSB’s clients and help them feel just like family!
Madeline Leicher
Unlisted
Client Services Administrator
Born and raised in Orange County, CA, Madeline initially pursued a career in real estate. She moved to Austin with her husband in 2015 to be closer to family and continued working in real estate until she was called into full time ministry for two years. This passion for serving people is what led her to MSB and she’s excited to utilize her gifts to help meet the needs of students and school districts.
Parker Andrews
Facilities Coordinator
Born and raised in Austin, Parker has a background in the fitness industry as a certified personal trainer and still enjoys training during his time off. Spending time in nature and enjoying live music are some of his other favorite pastimes, but serving others is his real passion. He’s excited to come alongside his MSB team to support the special education community.
Shannon Johns
Leadership Team
Regional Client Services Manager
sjohns@msbconnect.com
512.635.6104
Shannon was born in Cleveland, OH and moved to Austin when she was 10. She has over 15 yrs of experience in customer relations and administration. Her passion for helping others and education landed her a job at a local district where she worked with the counseling and special education teams. She is excited to continue to follow her passion as our Client Services Manager and assist in maximizing reimbursements to Special Ed Departments here in Texas.
Taylor Land
Executive Admin
Although she spent her formative years in Austin, Taylor later moved to Lubbock to attend Texas Tech. With a passion for working with and serving those around her, she earned a bachelor’s in human development and family studies. She’s excited to be part of the Talent and Culture team at MSB where her warm and inviting personality will allow for others to feel welcomed.
Adrian Valencia
Employee Services Coordinator
Adrian was born and raised in Houston. He moved to Austin in the spring of 2017. Adrian has been with MSB since the fall of 2017 and has enjoyed ever moment of it. In his free time Adrian enjoys being with family, working out, and spending time with friends.
Emily Blanco
Managing Partners
Managing Partner
Emily grew up in Longview, Texas. She has a degree in English from Trevecca Nazarene University in Nashville, TN, but came back to Texas as soon as she could. At MSB, Emily is excited to build relationships and be part of a team that is making a profound impact for schools.
Emily Hill
Unlisted
Client Services Administrator
Kat Kani
Unlisted
Executive Assistant
A true native of Austin, Kat has a background in a variety of settings, from coaching gymnastics to full time ministry. She loves to spend time with her family and her boyfriend and enjoys doing puzzles, yelling at NBA games on tv, and trying local coffee shops. Her favorite part of working at MSB is the difference she gets to make in her immediate community and all over the state!
Robyn Teltschik
Executive Liaison
Robyn is from a small farming community outside of Corpus Christi, TX called Sinton. She attended ACC and The University of Texas at San Antonio where she studied general business. Robyn is excited to serve as an Executive Liaison as the company continues to grow and become an expert in the Medicaid to Schools program.
Tabbatha Callaway
Managing Partners
Managing Partner
Tabbatha Callaway has been a vital part of the evolution of MSB for the past 11 years. She serves as the Managing Director with a passion to create a culture of educational documentation. Her wealth of knowledge and experience in the Medicaid to Schools Program and her ability to consult clients in best practices have made a huge impact in the more than 550 school districts she has helped implement .
Veronica Haig
Unlisted
Client Services Coordinator
Veronica was born and raised in Lockhart, the BBQ Capital of Texas. After being a stay-at-home mom for 14 years she was introduced to MSB. She was drawn to our Guiding Principles and amazing team. Veronica is happy to have a purpose-driven career as a Client Service Coordinator. She is passionate about helping others and doing worthwhile work.
Andrew Fontenot
Leadership Team
Client Support Manager
afontenot@msbconnect.com
512.796.3810
Andrew was born in New Haven, CT, and moved to Fredericksburg, TX at age 5, where he lived until he graduated high school in 2006. That year, he moved to Austin, TX, where he got his BA in History Education from St. Edward's University in 2012, and was a substitute teacher for 5 years. He joined the Client Care team at MSB in early 2018, allowing him to continue his passion of assisting educators, though now his assistance comes from outside the classroom.
Elizabeth Best
Accountant
A proud native Texan, Elizabeth brings a wealth of experience in banking and accounting throughout her career. She was drawn to MSB by the servant-based mission to discover and develop students as well as the guiding principles, which can be applied to both work and life. When she’s not working, she loves to spend time outdoors and camping with her family.
Michael Spaulding
Facilities Coordinator
A native to Austin, Michael enjoys athletic pursuits and likes to walk, work out, and play basketball in his free time. He was drawn to MSB through a desire to help others and appreciates doing his part to serve his coworkers both in the office and in the field. With an eye for the mechanical, Michael loves supporting the special education community through his own unique talents.
Shea Tucker
Employee Services Administrator
With a background in the veterinary field as a veterinary technician, Shea brings a caring and servant-hearted spirit to MSB. She was drawn to MSB because of her passion for serving others and making everyone’s day a little brighter. Her favorite part of her work is creating strong and lasting connections with the people she interacts with and she enjoys being able to do her part to support students.
Kenzie Radke
Executive Administrator
Lynda Decker
Business Development
Sales Coordinator
Mason Wright
Junior Accountant
Gaston Griffin
Leadership Team
Sales Manager
gaston@alignleadthrive.com
210.274.5919
Scott Robinson
Client Services
Claims Processor
Brandi Trevino
Client Services
Claims Processor
Shindhu Malathi
Client Services
Claims Processor
Lande Ndebele
Client Services
Claims Processor
Paige Berard
Client Services
Claims Processor
Alex Ream
Business Development
Sales Consultant
aream@msbconnect.com
816.591.0020
Zachary Larson
Business Development
Sales Consultant
zlarson@msbconnect.com
512.884.3376
Ian Powe
5
Director of Employee Experience
Ian is from Detroit, MI and has been living in Houston, Tx for the last 4 years. He has a Bachelors degree from Eastern Michigan University in Secondary Education. He taught Social Studies in Ann Arbor, MI for middle school students. Ian is passionate about building lasting relationships with our clients while living out MSB's guiding principles.
Becky Laborde
Client Services
10
Client Services Administrator
Becky was born in DeQueen Arkansas. Her family often came to Austin to vacation and finally moved here while she was still in Middle School. She moved to California briefly and went to college in San Diego before moving back to the Austin area. She has three children that she spends time with when not at work! Becky looks forward to working with her team at MSB!
Carlos Gotay
Client Support
10
Client Care Specialist
Born and raised in Texas, Carlos is excited to bring his passion for teamwork, technology and customer service to the MSB family!
Eva Lilavois
10
Director of Employee Services
Eva was born and raised in Austin, TX. After graduating High School, she enlisted in the US Navy and served for almost 6 years. Eva has over 10 years of professional experience in administrative assisting and just recently earned her Bachelor’s Degree in Business Administration from the University of Phoenix. She loves learning new things and is most excited to assist her new MSB team.
Will Birdsong
Program Specialists
10
Program Specialist
wbirdsong@msbconnect.com
903.714.6212
Hailing from Lindale, Texas, Will attended Texas A&M, where he received his bachelors in recreation, park, and tourism sciences. His background in student ministry led him to discover a passion for serving students and this led him to MSB. Will’s favorite part of his job is supporting the special education community and being a part of the rewards that brings.
Brandi Mann
Client Services
20
Client Services Coordinator
Brandi was born and raised in Wichita Falls and attended Midwestern State University. She is passionate about improving the organizational process for MSB to help get the schools their reimbursements as quickly as possible.
Brant Bunch
Program Specialists
20
Program Specialist
bbunch@msbconnect.com
512.944.0893
Panhandle born, West Texas raised, Brant found his way to Texas Tech University. There he graduated in 2014 with a degree in Human Sciences. Given the opportunity to advance his reach with MSB, Brant is thrilled to be involved with the Medicaid to Schools program.
Eric Campbell
Client Support
30
X Logs Documentation Consultant
ecampbell@msbconnect.com
737.529.1645
Eric is from the panhandle of Texas, nothing but wheat and maize. Now he works at MSB and has only good things to say. He's got an English Degree on a plaque, a certification or two, and St. Edward's was his school. A former teacher in disguise, just trying to do good. MSB was the spot, from what he understood. Everything he heard was right. His future has been spared. Thanks to a job at MSB and to all those who care.
Camellia Chan
Program Specialists
30
Program Specialist
cchan@msbconnect.com
469.605.1179
Born in Canada, Camellia has spent most of her life morphing into a Texan until she finally moved here. For six years, she taught in Oklahoma City, Taiwan, Plano, and Richardson, where she developed a heart for special education students. Hard as it was to leave her students, Camellia is excited to pour into the lives of both teachers and students, creating a space where discovery and development are fostered.
Joel Montalvo
Client Support
40
Client Care Specialist
Joel grew up in the small town of El Campo, Texas and earned his bachelor’s in psychology with a focus in childhood development from Texas State University. As a compassionate person with a keen mindset for service work, Joel found that MSB aligned with these ideals. He is eager to grow as an individual while also ensuring success for special education students.
Gina Drake
Program Specialists
40
Program Specialists
gdrake@msbconnect.com
713.818.0307
Jen Harris
Program Specialists
50
Senior Program Specialist
jharris@msbconnect.com
214.532.5540
Jennifer was born in Utah and earned a Bachelor’s degree from Midwestern State University in Sociology. Jennifer has 4 years of experience working in a school setting. She has a deep love and respect for educators and is excited to serve as an Associate Program Specialist to assist districts in minimizing their administrative burden while maximizing Medicaid reimbursements to help students receive the education that they deserve.
Justin Scott
Client Support
50
Technical Lead
Born and raised a Midwestern boy in Cleveland, Ohio, Justin made the move to Texas as an adult and thoroughly enjoys life here. He comes from a family with an extensive history in and devotion to serving families and students with special needs. Now that he’s found MSB, he’s eager to continue in that tradition by supporting students, families, providers, and schools.
Scotti Best
Client Services
50
Program Specialist
Scotti grew up in Round Rock, Texas, and is working towards her degree in business administration. While her other half is in the military, she enjoys being an avid adventurer. She loves everything involved with fitness, photography, travel, and the outdoors. She’s grateful to have found a home at MSB and is excited to learn and grow with her team while also helping students and schools.
Konner Hicks
Program Specialists
60
Senior Program Specialist
khicks@msbconnect.com
903.521.3291
Konner is from Lindale, Texas. He received a Bachelor’s Degree in History from Texas A&M University. Konner comes from a family of Texas educators and is excited to be involved with the Texas education system.
Manton Capers
Client Support
60
X Logs Documentation Consultant
mcapers@msbconnect.com
903.390.7163
Manton was raised in Wortham, Texas and graduated from Northwestern State in Natchitoches, Louisiana obtaining a degree in Business with a concentration in Marketing. Within his Fraternity our Philanthropy, The Ability Experience, he is able to be a part of raising awareness and funds for people with disabilities, and he feels truly excited to be able to continue this with MSB.
Sheila Agiular
Client Services
60
Client Services Administrator
Sheila was born and raised in Roswell, NM. She graduated from Eastern New Mexico University with an Associates Degree in Business Administration. She loves spending time with family. She loves helping people. She is looking forward to growing and learning with MSB.
Michael Creevan
Client Support
70
Junior Backend Developer
To pursue a passion for beer, Michael worked as a professional brewer at Alamo Beer Company in San Antonio. During his time as a brewer, Michael found another passion – data analytics. He transitioned into a data analytics position in the oil and gas industry before deciding to move to Austin. Once in Austin, he became a part of MSB as a database analyst and is excited to help serve special education students and continue to hone his skills.
Julia Keeler
Program Specialists
70
Program Specialist
jkeeler@msbconnect.com
603.715.6869
Jayden McGilvray
Program Specialists
80
Senior Program Specialist
jmcgilvray@msbconnect.com
512.962.5038
Jayden was raised in Lubbock, Texas. She obtained a Bachelor of Science in Agricultural Media and Communication and proceeded to become certified in Agricultural Program and Event Planning, both from West Texas A&M University. She is currently working to pursue her Master of Business Administration also from WTAMU. Jayden is excited about being a part of the MSB family and building relationships with clients.
Shawna Taylor
Client Support
80
Client Care Coordinator
Born in the Kerrville Hill Country, Shawna moved to Austin at the age of 3. Shawna attended Texas State University, where she earned her Bachelor's degree in Psychology. Now, with a career at MSB, Shawna is passionate about her current position as our Client Care Technician Coordinator.
Tiani Thompson
Client Services
80
Client Services Administrator
A native of California, Tiani served as a law enforcement officer before she made the move to Texas. Over the last nine years, she has been serving in the special education community and has a passion for giving back to students. She’s excited to bring her service-oriented background to her role to embrace MSB’s culture of discovering and developing students.
Kristen McKinney
Program Specialists
90
Senior Program Specialist
kmckinney@msbconnect.com
806.570.8286
Kristen was born and raised in Canyon, Texas where she earned a bachelors degree in Business Management at West Texas A&M. Kristen is excited to build relationships and serve clients while helping them to reach their maximum reimbursements.
Rivanna DeMuynck
Client Support
90
Client Services Administrator
Rivanna, a native to Austin, Texas, followed her passion for serving children and became a preschool teacher before making her way to MSB. Now as a part of the MSB family, she continues to help foster children’s education through our mission to discover and develop students. When she’s not at the MSB office supporting students, she spends her time doing yoga, running, and being in nature with her son.
Kiana Medina
Program Specialists
100
Senior Program Specialist
kmedina@msbconnect.com
830.515.6912
Kiana was born in Colorado and raised in New Braunfels, Texas. She earned a Bachelor’s Degree in Business Management from Angelo State University and Master’s Degree in Interdisciplinary Studies with a focus in Public Administration and Nonprofit Management from Texas Tech University. After working and volunteering with a nonprofit organization she realized her passion is for helping others in her community.
Alicia Meisner
Leadership Team
100
CEO
ameisner@msbconnect.com
832.652.9229
Born and raised in Buffalo, New York (go Bills!), Alicia moved to Texas in 2012 and hasn’t looked back. After four years as a second grade inclusion teacher, Alicia found MSB. Starting as a Program Specialist and moving into the role of Director of Client Experience has motivated her to support the growth and development of MSB’s external staff while ensuring the exceptional experience for our clients!
Roy Thomas
Client Support
100
Client Care Specialist
A native to Austin, Roy attended University of North Texas and majored in jazz studies with a concentration in trumpet performance. He continues to foster his passion for music by playing professionally, touring, and teaching music lessons as well as writing and recording his own pieces. Because Roy loves to enrich people’s lives, through music or otherwise, he came to MSB, where he enjoys supporting students to educational success.
Yomaira Moreno
Program Specialists
110
Senior Program Specialist
ymoreno@msbconnect.com
210.300.1714
Yomaira was born and raised in Edinburg, TX. She attended Texas State University and received her Bachelors degree in Healthcare Administration and a Masters in Communication Studies. Having interned and worked with nonprofit organizations, Yomaira has always had a passion for helping others and the community. She is very excited to join the MSB team and can’t wait to start helping schools receive maximum reimbursements from Medicaid.
Brandon Le
Client Support
110
.NET Developer Database Team
An almost native Texan, Brandon moved to Texas from his birthplace, California, at just three years old. He’s been programming since 2013 as a hobby and now he’s chosen his hobby as a career. Constantly looking to improve himself and his skills, Brandon found his way to MSB to enhance his expertise as well as support students.
Shanbria Oglesby
Program Specialists
120
Program Specialist
soglesby@msbconnect.com
512.734.0141
Although Shanbria was born in South Carolina, she spent much of her life moving around with her military family. She received her bachelor’s degree from the University of Hawaii in Manoa in criminology and is currently in graduate school studying mental health counseling. A former teacher at the Alternative Learning Center, Shanbria is passionate about giving back to her community and supporting others.
Austin Thompson
Client Support
120
Client Care Specialist
Lindsey Santarelli
Program Specialists
130
Senior Program Specialist
lindsey@msbconnect.com
214.681.1558
Born and raised in Richardson, TX, Lindsey graduated with a B.A. in Literary Studies from The University of TX at Dallas. She spent ten years teaching English and AVID College Readiness in Richardson ISD. Her decision to leave education was difficult but joining MSB has provided her with the opportunity to continue serving others. She is thrilled to devote her career to helping educators spend less time with paperwork and more time caring for students.
Nelson Hsiao
Client Support
130
Client Care Technician
Andrew Tripp
Program Specialists
140
State Director
atripp@msbconnect.com
603.801.6498
As an educator for the past eight years, Andrew has devoted himself to supporting students in multiple ways both in and out of schools. He is passionate about making a difference in the lives of those with whom he has the privilege to influence. This passion has found a natural home at MSB where Andrew can build relationships with school districts and help them better discover and develop students. Andrew, his incredible wife Cristy, and new baby boy love living in NH’s seacoast region.
Emilee Zundt
Program Specialists
150
Program Specialists
ezundt@msbconnect.com
214.738.2822
Brianne Ridley
Client Services
300
Claims Processor
Stacey McCraw
Leadership Team
400
School Services Executive Coordinator
Albe Dominguez
Client Support
2000
Client Care Specialist
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